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Shipping & Returns

Shipping Policy

UK Delivery

Postage and packing in the UK are free of charge on all orders over £40.00. Orders below this amount will cost £3.50.

Standard delivery is 5 to 7 days.

Next Day Delivery is available on request. Please call us on 0121 453 5434 to make sure your required items are available and are able to be added to a next day service. Next day delivery charges may vary depending on size of required items. Please call for more details.

 

European Delivery

For all European countries (France, Denmark, Spain, Holland, Germany, etc.) the shipping cost will be worked out depending upon weight. Small items will be sent by Royal Mail and sometimes only costs a few pounds. We aim to charge the shipping at cost price. For heavier orders, we can send items up to 31kg and under 1.8 metres in length at specially arranged rates that start at £11.00, depending on the destination country. As a guide, please see the table below that shows the cost of shipping these heavier packages to different European countries.

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Pricing Zone Countries Price per parcel (up to 31kg)

1 Belgium, France, Germany, Luxembourg, Netherlands £11

2 Andorra, Austria, Denmark, Finland, Italy, Monaco, Portugal, Spain £15

3 Bosnia & Herzegovina, Bulgaria, Croatia, Czech Rep., Estonia, Greece, Hungary, Sardinia/Sicily, San Marino, Latvia, Liechtenstein, Norway, Poland, Slovak Rep., Slovenia, Switzerland, Sweden £25

 

Please get in touch with us for any European countries not listed.

Items that are longer than 1.8m in length can still be shipped, but will cost more to send.

 

Please contact us first with your requirements and we will email you the cost of the shipping once we have evaluated your order. Please allow 7 to 10 days for delivery although, when sent by carrier, delivery could be the next working day.

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Rest of the world

Please contact us

Returns Policy

If you are not happy with your purchase for any reason then please inform us via telephone 0121 453 5434 within 7 days and we will exchange them or refund your payment when the goods are received back by us. Please also ensure you obtain a certificate of posting available free from the post office or send to us by recorded delivery so you have evidence they were posted.

 

Goods will be exchanged only if they have not been worn, used or otherwise soiled and are in original, undamaged packaging.

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If goods have been damaged then please inform us as soon as possible, before returning the goods to us and we will exchange or offer a full refund.

We reserve the right to return the goods to the manufacturer for inspection before issuing a refund.

 

If the manufacturer deems the fault not to be of the product Smithy's reserve the right not to issue a refund.

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We are not obliged to accept returns where you have opened sealed audio or video recordings, or computer software.

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